Privacy Policy

Your privacy is important to us. This Privacy Policy explains how TextConcierge collects, uses, and protects your information when you use our service.

Information We Collect: We collect information necessary to provide the service, such as your phone number and the content of the text messages you send to TextConcierge for processing requests (e.g., notes, events, questions, context for memory).

How We Use Information: We use your information solely to fulfill your requests (including recalling previously provided information), manage your account, provide customer support, send waitlist updates (if applicable), and improve the service's ability to understand requests. Message content is processed algorithmically to understand your command and generate a response; it is not manually reviewed and not stored longer than necessary for context and service provision.

Data Security: We implement reasonable security measures, including requiring confirmation for sensitive actions, to protect your information from unauthorized access or disclosure. Communication leverages standard carrier SMS/MMS security.

Data Sharing: We do not sell or rent your personal information. We may share information with third-party service providers only as necessary to operate TextConcierge (e.g., SMS gateway providers, AI processing partners), under strict confidentiality agreements. We never use your personal interaction data to train general AI models.

Website Analytics

We use Analytics for understanding website traffic patterns and improving user experience. Our analytics implementation is cookie-free and privacy-friendly:

  • No cookies are used for tracking
  • No persistent identifiers are generated
  • No personal data is collected or stored
  • IP addresses are not logged or tracked
  • No consent banner is required as we don't use tracking cookies

This cookie-free approach means your browsing activity cannot be tracked across sessions or linked to you personally. We only see aggregated, anonymous statistics about overall website traffic patterns.

Your Privacy Rights

Depending on your location, you may have specific rights under privacy laws such as GDPR (Europe) or CCPA (California):

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to request deletion of your data
  • Right to opt-out of any future communications

To exercise any of these rights, please contact us at [email protected].

This policy is effective as of August 2025. We may update this policy from time to time, and any changes will be posted on this page. Last updated: August 31, 2025.